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Refund Policy
When you get your credit back automatically, when you can ask for a refund, and when you cannot.
ImagineImg is operated by · Last updated 16 September 2026
1.Automatic credit refunds
If a generation fails, your credit is returned immediately — you do not need to ask. This is built into the service, not a goodwill gesture. It covers:
- the AI provider returning an error or timing out;
- the provider being out of capacity;
- a fault on our side that prevents the image being produced.
If you believe a failed generation did not refund, tell us at support@your-domain.com with the time it happened and we will correct it.
2.When a credit is not refunded
A credit is spent once an image has been generated and delivered to your gallery. We cannot refund it because:
- you did not like the result;
- the style did not look the way you expected;
- the face or details were not reproduced the way you wanted;
- you meant to choose a different style or upload a different photo.
This is not us being unhelpful — the provider has already been paid for that generation, and AI output is inherently variable. Your 20 free credits exist so you can find out what the service produces before spending anything.
3.Paid credit packs
Where you have bought credits, you may request a refund of unused credits within 7 days of purchase. We refund the unused portion to your original payment method, and the corresponding credits are removed from your balance.
After 7 days, or for credits already spent, purchases are non-refundable except where the law requires otherwise.
Refunds are processed within 7 working days of approval. How long the money then takes to appear depends on your bank or card issuer, and is usually 5–10 working days.
4.Duplicate or incorrect charges
If you were charged twice for the same purchase, or charged an amount you did not authorise, write to support@your-domain.com with the transaction reference. Confirmed duplicate charges are refunded in full.
5.Accounts we close
If we close your account because you breached our Terms of Service or Acceptable Use Policy, unused credits are forfeited and are not refunded.
If you close your own account, unused credits are forfeited unless you are within the 7-day window in section 3, in which case ask for the refund before you close it.
6.If we stop offering the service
If we discontinue the service, we will give reasonable notice and refund unused paid credits, whether or not the 7-day window has passed.
7.How to ask
Email support@your-domain.com from the address on your account, with the reason and any transaction reference. We will reply within 3 working days.
Unhappy with the outcome? Escalate to our Grievance Officer, Full Name, at grievance@your-domain.com.